e& (formerly Etisalat)

An insider told this site that e& is integrating Amdocs Cognitive Core, an AI agent orchestration system, and that it may end up carrying the company's other AI agents and language models. The report states that an earlier Amdocs product, amAIz, was dropped after finding little internal traction, and that concerns raised internally about the vendor's origin and the product's usefulness did not change the decision. Reported directly rather than drawn from any public source, and published without identifying details. The procurement itself is corroborated by Amdocs' own announcement of 9 December 2025 and by the GSMA award of March 2026, both recorded below.

Lists Etisalat Afghanistan, a wholly owned e& subsidiary, at June 2024, and Etihad Etisalat (Mobily), the Saudi operator in which e& holds about 28% as an associate, at September 2024. The Bureau's own note states that each entity has been reported by a US person as having made a boycott-related request in connection with a transaction in United States commerce, that the list is not exhaustive, and that entities believing they are listed in error should contact the office. It is a report, not an adjudicated finding. The requests it records run towards the Arab League boycott of Israel, so it speaks to group practice on boycott questions rather than to screening of Israeli suppliers.

e&'s own published list of roaming partners, headed 'Etisalat e& International Roaming Partners List', internally dated 14 May 2026. Entries 224 to 227 are the four Israeli mobile operators: Pelephone, Partner, Hot Mobile and Cellcom. Each carries YES in the GSM post-paid, CAMEL, GPRS, 3G voice and data, 4G, 5G and callback columns. Entries 362 and 363 are the Palestinian operators, Jawwal 'Palcell' and Ooredoo 'Wataniya', which carry YES for GSM, CAMEL, GPRS and 3G voice and data, with the 4G and 5G columns blank.

Amdocs' own technical account of how Cognitive Core is built. It states that the architecture 'combines multiple software solutions into a cohesive platform', and that 'LangChain and LangGraph are central to agent orchestration, supporting agent construction, memory management, parallel execution, human-in-the-loop processes, and interruption handling'. The same post describes the NVIDIA NeMo Agent Toolkit as pivotal to the ecosystem, and the Model Context Protocol as providing agents with access to telecom data sources. Establishes that the orchestration layer rests on widely available open-source frameworks, on the vendor's own account.

The award for Best AI-Enabled Customer Experience went to 'e&, Amdocs and NVIDIA for Agentic-AI Customer-Experience Transformation at e&'. Establishes that the agentic AI deployment at e& is jointly presented by the operator and the vendor at the industry's largest event, and that e& is Amdocs' public showcase for the platform.

Records FY2025 revenue of AED 72.9 billion, net profit of AED 14.4 billion, 244.7 million subscribers and operations in 38 countries, and states that excluding the Khazna Data Centers sale and a Maroc Telecom recovery net profit was AED 11.4 billion. Confirms the Emirates Investment Authority holds 5,218,052,400 shares, or 60%, that the UAE transferred its 60% holding to the EIA with effect from 1 January 2008, that the company is ultimately controlled by the UAE Federal Government, and that the EIA holds one special share carrying preferential rights over the passing of certain company decisions. States that the company will 'evaluate build-versus-buy pathways for future agent orchestration platforms'. Names AWS, Oracle, IBM, Intel, Dell Technologies, Qualcomm and Salesforce as AI partners; Amdocs is not among them.

Public launch of aOS, whose intelligence layer is Cognitive Core. Amdocs' investor materials of November 2025 describe the platform as having the amAIz suite at its core, complemented by newer agent-to-agent and Model Context Protocol technologies, which places Cognitive Core as a rebuild of the product e& had already bought rather than a separate purchase. Amdocs told investors in February 2026 that its 2026 guidance does not include significant revenue from aOS. Performance figures published on the product page are the vendor's own and unaudited.

Announced at the World Economic Forum in Davos. e& and IBM presented an agentic AI solution built on IBM watsonx Orchestrate, with its library of tools and customisable domain-specific agents, integrated with IBM OpenPages and watsonx.governance, with a proof of concept completed in eight weeks. Establishes that e& runs a second agent orchestration platform from a different vendor, and therefore that the Amdocs layer is not a sole-source dependency. The quotation is attributed to Hatem Dowidar, who left the group chief executive role on 31 March 2026.

Israel's Communications Ministry approved the equipment Jawwal and Ooredoo need to upgrade from 3G to 4G in the occupied West Bank, with rollout expected over about six months, under a framework agreement delayed by the assault on Gaza. The two operators had been confined to 3G since 2018, and Gaza remains on 2G. Establishes that the tier difference between the Israeli and Palestinian rows of e&'s roaming list is a product of Israeli control of Palestinian radio spectrum, not of a decision by e&.

Names 'etisalat by &e' in its customer list, as it has since the fiscal 2023 filing, and names Cellcom in the same list. States that two of its largest development centres are in India and one in Israel, that less than 15% of its workforce is located in Israel against an average total workforce of 26,969, and that revenue from customers in Israel is less than 1% of the total. Records that Amdocs Limited was organised under the laws of Guernsey in 1988 and that its shares trade on Nasdaq under DOX. Israel is among the eight countries holding principal operating subsidiaries.

Amdocs announced that e& UAE selected its amAIz generative AI platform and its library of predefined telco agents and skills, powered by NVIDIA AI Enterprise with NVIDIA NeMo and NVIDIA microservices. The deployment covers customer care, retail and network operations, with stated intent to expand to further telecom domains. Amdocs also supplies a telco-specific guardrail control mechanism with logging, auditing, role-based access control and privacy compliance. Quoted are Marwan Bin Shakar, acting chief technology and information officer of e& UAE, and Anthony Goonetilleke, group president of technology at Amdocs. No contract value or timeline is disclosed.

Records that since the 2020 normalisation agreements Israel's arms exports to participating states including the UAE have risen sharply, reaching around USD 1.8 billion in 2024, about 12% of Israel's total arms exports, and that these include drones and surveillance systems first tested on Palestinians. Calls to 'boycott the Emirati regime and all its companies, institutions, and entities that are complicit in the security and strategic alliance with the Israeli regime'. The most recent formulation of the Palestinian-led ask.

All four of e&'s Israeli roaming partners appear in Annex I: Cellcom Israel Ltd. at entry 33, Hot Mobile Ltd. at entry 79, Partner Communications Company Ltd. at entry 121 and Pelephone Communications Ltd. at entry 123. Each is listed for activities (e) and (g): the provision of services and utilities supporting the maintenance and existence of settlements, including transport, and the use of natural resources, in particular water and land, for business purposes. Bezeq, Pelephone's parent, appears at entry 25 for the same two activities. The update lists 158 businesses after assessing 215. OHCHR received submissions naming 596 companies and cited resource constraints; non-listing means out of scope or not yet reviewed, never cleared.

The Independent International Commission of Inquiry on the Occupied Palestinian Territory concluded that genocide is being committed in Gaza. The firmest finding available from a United Nations body, and distinct from the ICJ provisional measures order of January 2024, which addressed risk rather than commission.

James Shires names Etisalat directly as the UAE-headquartered regional telecoms operator receiving Israeli threat intelligence services from Cyberint since 2023, and argues that the assault on Gaza drove Israel-UAE cyber cooperation back towards the quiet arrangements both countries favoured before normalisation. Independent corroboration that the Cyberint relationship was operational rather than merely announced, and that its public visibility was reduced after October 2023.

Ali Abdel-Wahab, writing for the Palestinian policy network Al-Shabaka, sets out what network tier confinement does to people rather than to networks. Israel, he writes, forces Palestinians in Gaza onto 'outdated technologies such as 2G mobile networks, which impede their ability to communicate with each other and connect to the outside world'. He records that Israel granted the occupied West Bank 3G in 2018 while it 'trapped Gaza in the past, with only 2G access', making it one of the most digitally isolated places in the world, and that internet outages have halted money transfers and cut Palestinians off from their bank accounts. The brief keeps spectrum denial as policy distinct from the destruction of infrastructure during the assault on Gaza.

Records at least 167 active Cellcom antennas in the occupied West Bank, occupied East Jerusalem and the occupied Syrian Golan as of January 2025, across more than sixty settlements, under an Israeli Civil Administration licence to provide cellular services in the occupied West Bank valid until 2032. Documents Cellcom as cellular supplier to the Israeli military since 2012, a Cellcom antenna in the Netzarim Corridor in Gaza during 2024, and another at an Israeli military outpost near Rafah that December. Page valid until 23/01/2025.

The International Court of Justice found Israel's continued presence in the occupied Palestinian territory unlawful, held settlements and their associated economic activity contrary to international law, and set out obligations on states in relation to trade and dealings with settlements. The legal framework on which institutional exclusion and procurement decisions rest.

An earlier edition of the same document, internally dated 23 May 2024, on e&'s own servers. Entries 228 to 230 are Pelephone, Partner and Hot Mobile. Cellcom is not among them, which dates its addition to the roaming estate to some point between May 2024 and May 2026. The document establishes that e& maintained roaming interconnection with Israeli operators through the first seven months of the assault on Gaza.

The International Court of Justice found a real and imminent risk to the right of Palestinians in Gaza to be protected from acts of genocide, and ordered Israel to prevent them. The Court made no finding on the merits of the genocide claim; the order's significance for commercial counterparties is that it puts them on notice of a duty of prevention.

Announced twelve days after 7 October 2023. Amdocs supplied orchestration, ecosystem integration, a mobile application and operations oversight for AI-enabled autonomous stores in the United Arab Emirates. It states that Amdocs 'is leading the orchestration in partnership with Trigo, a computer vision technology company, that has provided the cameras, smart shelves, and its seamless checkout system experience', and describes the stores as co-developed by Trigo. Quoted are Amr Khalifa, senior vice president for customer interaction and product development at etisalat by e&, and Anthony Goonetilleke, group president of technology at Amdocs. The release records neither supplier's Israeli character. It also states that Trigo's system anonymises shopper movement data and that 'No biometric or facial recognition data are gathered or analyzed'. The announcement remains published.

Joint announcement of the deployment of Cyberint's Argos platform for real-time threat intelligence, external risk monitoring and attack surface management across e&'s infrastructure. Khalid Murshed, then chief technology and information officer of etisalat by e& UAE and now group chief operations officer, is quoted. Cyberint is headquartered in Tel Aviv; the announcement does not state this. Check Point acquired Cyberint in 2024 for consideration of approximately USD 188.6 million, per Check Point's own annual filing.

Reports the Cyberint agreement with etisalat by e& as a three-year agreement estimated at several million shekels, announced at GISEC Global in Dubai, and as the Israeli firm's first UAE deal. The three-year term rests on this report alone; the joint announcement does not state it. Neither company has publicly stated what happened at the term's expiry.

Shawan Jabarin, general director of the Palestinian human rights organisation Al-Haq, wrote that Israel attained full normalisation with the UAE and Bahrain essentially without precondition, that a peace not including the rights of all Palestinians is one without justice, and that Palestinian self-determination is not a matter up for debate. Despite the open letter framing, no signatory list is published with it.

The BNC and PACBI called the agreement 'the UAE regime's gravest betrayal of the struggle for Palestinian liberation and self-determination', urged residents of the UAE to boycott Israeli presence and activity in the country, and called for the avoidance of 'any Emirati or other corporation that becomes complicit in implementing this normalization agreement with Israel'. A dated, named, Palestinian-led call that reaches Emirati corporations as a category.

Amdocs announced an expanded engagement with Cellcom Israel covering cellular, fixed, television and broadband, across retail and enterprise lines of business, describing a collaboration then already running nearly two decades. Together with the customer list in the 2025 Form 20-F, this establishes Cellcom as a long-standing named Amdocs customer. Cellcom is the operator the UN human rights office lists at entry 33 of its 2025 settlements database, and which Who Profits records supplying the Israeli military since 2012.

The Israel Innovation Authority, the Israeli government agency that funds technology research, publishes an annual list of the companies it has funded. Trigo Vision Ltd, registered company number 515754232, appears in the lists for 2018 and for 2019, filed under software and information technologies at a Tel Aviv address. It does not appear in the lists for 2020, 2021 or 2022, which are year-specific rather than cumulative. The registers name recipients but publish no amounts. This establishes that the Israeli state subsidised the research of one of the two Israeli suppliers on e&'s October 2023 autonomous store contract. The registers are published only in Hebrew, and Elbit Systems, Teva, Rafael and Insightec appear in the same files.

Establishes Trigo as an Israeli company. Reports the founding of the Tel Aviv startup by the Israeli brothers Daniel and Michael Gabay, and describes its ceiling-mounted camera and computer vision system for checkout-free shops. The company's own privacy notice gives its legal name as Trigo Vision Ltd. Trigo is the second Israeli supplier on the autonomous store contract etisalat by e& signed in October 2023, and neither supplier's Israeli character is recorded in the announcement of it.

Records that the frequencies on which the Palestinian operator Wataniya, now Ooredoo Palestine, was licensed to operate were allocated by Israel. Establishes that Israeli control over the radio spectrum available to Palestinian operators dates back to the original second-operator licence, and is not a feature of the current war alone.