Inditex (Zara)

Establishes a second, separate Israeli commercial relationship. Records belonging to about 197,400 Zara customers were exposed through a breach at Anodot, an analytics provider whose stolen authentication tokens gave attackers access to customer data warehouses at several international companies. Inditex said the unauthorised access 'stems from a security incident that affected a former technology provider and has impacted several companies operating internationally', and that names, telephone numbers, addresses, credentials and payment information were not accessed.

Anodot's own account of itself. Founded in 2014 and headquartered in Ra'anana, Israel, with a US office in Sunnyvale, California, it sells machine-learning anomaly detection over business and operational metrics. It was acquired by the Israeli digital analytics company Glassbox in November 2025.

The primary source for the size and direction of Inditex's Israeli business, published by the company itself. Annex V, 'Stores by concept and market as at 31 January 2026', gives Israel 92 shops: Zara 24, Pull&Bear 24, Stradivarius 18, Bershka 15, Zara Home 4, Massimo Dutti 3, Oysho 2 and Lefties 2. Annex IV records that the group's worldwide estate fell over the year from 5,563 shops to 5,460, a net loss of 103, and Annex III that 1,150 of the 5,460 are franchised. Net sales were EUR 39.9 billion, net income EUR 6.2 billion and the proposed dividend EUR 1.75 a share, all records. The document does not mention Israel in its narrative sections.

Inditex's European Works Council, which represents the group's European workforce, called on the company to terminate its Israeli franchise agreement, following the joint statement issued by the European Trade Union Confederation and the European trade union federations after their meeting with the Palestinian ambassador to the EU in Brussels on 24 September 2025. Council president Julio Algazár said Inditex confirmed it had passed the request to senior management but that no reply had been received. The article records 82 stores in Israel as at the end of 2024, all under franchise agreements, and notes that Inditex has not commented publicly. A union spokesperson is quoted: 'They can break the contract — of course, it will cost them money — but they must do it.'

Spanish business daily setting out the brand-by-brand Israeli estate under franchisee Trimera Brands and the union demand that Inditex 'poner fin a su relación comercial con la franquicia en Israel' (end its commercial relationship with the franchise in Israel). Records that Inditex temporarily closed all its Israeli shops after October 2023 and reopened them progressively, and draws the contrast with Russia, which the group left outright in 2022 rather than franchising.

The statement Inditex's own works council then adopted. The European Trade Union Confederation, the umbrella body for national trade union centres across Europe, and the European sectoral federations called on the EU and its member states to advance immediate trade sanctions including full suspension of the EU–Israel Association Agreement, to end all trade and economic relations with Israeli settlements and enforce an import ban on goods and services originating from them, to restore and increase funding to UNRWA and the Palestinian Authority, and to protect workers who took part in pro-Palestine protests or refused to handle weapons shipments.

The UN Independent International Commission of Inquiry on the Occupied Palestinian Territory concludes that Israeli authorities and security forces 'have committed and are continuing to commit' acts of genocide against Palestinians in Gaza, and that Israel bears responsibility for the failure to prevent genocide, the commission of genocide and the failure to punish it (A/HRC/60/CRP.3).

Trade press coverage of the boycott call, recording that the committee dismissed the withdrawal of 'The Jacket' campaign as insufficient because the brand 'continues to operate and expand in Israel'. No Inditex response is quoted.

The Palestinian BDS National Committee's formal boycott call. It cites the February 2025 Glilot flagship as deepening economic ties with Israel; the October 2022 Ben-Gvir event hosted by the chairman of ZARA's Israeli franchisee; the use of Israeli model Sun Mizrahi as a global campaign face in 2024; the December 2023 'The Jacket' campaign; and silence on the destruction of Gaza's cultural sector. It also raises Inditex's supply chain record in Brazil and Myanmar.

Andrés Sánchez Iglesias, previously chief tax officer, became chief financial officer; Ignacio Fernández Fernández moved to the new post of chief corporate officer with oversight of the financial, sustainability, logistics, transport and infrastructure divisions.

The comparison year. Annex V, 'Stores by concept and market as at 31 January 2025', gives Israel 82 shops: Zara 25 (which in that year's presentation still included Lefties), Pull&Bear 23, Stradivarius 15, Bershka 14, Zara Home 3 and Massimo Dutti 2. Oysho has no entry against Israel, so it traded there for the first time during the following financial year. Group total 5,563 shops; net sales EUR 38.6 billion.

The flagship opening. A combined Zara and Zara Home of over 4,500 square metres across two floors at the Big Fashion Glilot complex north of Tel Aviv, opened on 27 February 2025 and described as the largest Zara in the country and the first Israeli site to put the two formats under one roof. Fittings include app-based stock checking, self-checkout and online order collection. The report lists the group's Israeli brands as Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home.

Zara used Israeli model Sun Mizrahi in a global campaign, prompting renewed boycott calls under the Instagram post. Her agency acknowledged her prominence as 'the Israeli face' and declined further comment.

Zara withdrew 'The Jacket', a campaign showing a model carrying a shrouded mannequin amid rubble and broken plasterboard, after tens of thousands of complaints and the hashtag #BoycottZara. Inditex first described the removal as 'part of a normal process of refreshing content' and said the photographs were taken in September, before the war. Zara's fuller statement the following day said the campaign was conceived in July, that 'some customers felt offended by these images, which have now been removed', and that 'Zara regrets the misunderstanding'.

The only substantive statement Inditex has made about its Israeli franchise. The company said that 'the statements of the Zara agent do not represent or reflect the company's policy and opinion', that it would 'take the appropriate action in this regard', and affirmed a commitment to defend human rights and reject racism in its policies and commercial activities. The franchise remains in place.

The precedent for a full market exit. Inditex suspended trading in Russia on 5 March 2022 and agreed to sell all 502 of its Russian shops to the Daher Group, terminating its own operations in the country; it booked EUR 216 million of provisions in the first quarter to cover the closures. The two sides retained an option to work together through a franchise agreement if Inditex ever returned, the same structure it uses in Israel.

The origin of the campaign against the brand. Joey Schwebel, who chairs Trimera Brands, the Israeli franchisee for Zara and the other Inditex brands, hosted Itamar Ben-Gvir at his home in Ra'anana on the Thursday evening for a campaign event ahead of the November 2022 election. Ben-Gvir posted afterwards: 'Zara, beautiful clothes, beautiful Israelis.' Palestinian citizens of Israel filmed themselves burning Zara clothing; the mayor of Rahat, Fayez Abu Sahiban, called the retailer 'fascist'. Schwebel's office declined to comment, describing the matter as private.

Independent confirmation of the same event and of Schwebel's position as chair of Trimera, the company holding the Israeli franchise for Zara and the other Inditex brands.