NICE Ltd.
Israeli enterprise software company headquartered in Ra'anana and listed on both NASDAQ and the Tel Aviv Stock Exchange. Revenue of $2,945.4 million in 2025 and 9,626 employees. Sells contact-centre, financial-crime and criminal-justice evidence software to enterprises, banks, police forces and government departments worldwide. Sold its lawful-interception division to Elbit Systems and its video-surveillance division to Battery Ventures in 2015. Holds Israeli state tax status and Israel Innovation Authority research grants.
Take Action
Apply pressure where it matters. Use these tools and personalise your message with evidence from this page.
- Ask a Buyer to Rule It OutTemplate letters to government departments, police authorities, banks and enterprise buyers anywhere, asking whether they hold a NICE contract and on what terms it can be exited
- Report New IntelligenceSubmit contract notices, framework awards or purchase orders naming NICE, CXone, Actimize, NICE Investigate or Evidencentral through the encrypted form
- Share on LinkedInNICE software runs the contact centres and criminal evidence systems of governments worldwide. Most buyers have never been asked about it
- Strategic AnalysisIn-depth analysis and engagement strategy
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Decision-Maker Directory
Key individuals with influence over corporate partnerships and procurement decisions. The contact details shown are published business addresses, listed for professional correspondence only. Write to the role, not the person, and keep correspondence courteous and factual. Repeated, abusive or personal contact is unlawful harassment and damages the case being made.
Material Risk Framing
Frame your message around business risks. These talking points resonate with corporate stakeholders and institutional investors.
NICE tells the US Securities and Exchange Commission that failing the conditions attached to its Israeli tax status or its Israel Innovation Authority research grants could require repayment with interest and penalties and 'in certain circumstances may lead to criminal charges'. No enforcement action against NICE is known in any jurisdiction. On 19 July 2024 the International Court of Justice held Israel's continued presence in the occupied Palestinian territory unlawful, and on 16 September 2025 the UN Commission of Inquiry concluded that genocide is being committed in Gaza.
NICE has no consumer brand, so its exposure runs through its buyers, and its largest recent wins are public. The UK Department for Work and Pensions began migrating more than 40,000 agents onto its platform in June 2025, and HM Revenue & Customs' contact-centre contract on that platform runs to 2034. AFSC's Investigate database records the company's audio-analytics software being used to scan prison telephone calls in the United States; the same entry records that its NiceVision prison video product was discontinued in 2015.
2025 revenue was $2,945.4 million, up 8%, with net income of $612.1 million and $489 million of share repurchases; Q2 2026 revenue was $782.3 million, with $354.7 million of cash and no outstanding debt. Against that, the shares fell around 42.5% during 2025 and a market capitalisation of roughly $7 billion is far below the 2022 peak near $20 billion. Actimize - about 17% of revenue but 29% of operating profit - has been in a sale process since November 2025.
Ra'anana is by far NICE's largest facility, at about 148,000 square feet against 60,000 in Hoboken and 10,000 in London. Its research sits under Israel Innovation Authority conditions barring transfer of the resulting know-how to third parties without prior approval of an IIA research committee, which may be conditioned on payments to the IIA. The intellectual property cannot simply be relocated out of Israel, even though delivery is global.
Product Alternatives
Ethical replacements tagged by what matters to you: cost, quality, ethics, sustainability, or local sourcing. Make the switch today.
Contact Centre and CX Platforms
Direct functional replacements for NICE CXone Mpower. Migration is a procurement project rather than a switch, which is why the moment to raise it is at renewal or re-tender.
Cloud and on-premise contact centre platform
US-headquartered; competes directly with CXone for large public-sector contracts
Comparison Legend
Strategic Analysis
In-depth assessment of the company's position, vulnerabilities, and recommended approaches for effective engagement.
High severity, lower vulnerability — requires long-term divestment pressure
Severity
6.0/10
(7 + 5) ÷ 2 = 6.0
Strategic Vulnerability
5.5/10
(6 + 5) ÷ 2 = 5.5
Learn about our methodology — companies are categorised based on severity (harm potential) vs strategic vulnerability (campaign leverage).
Why do these scores change?
Unlike static boycott lists, our targeting model is dynamic. This company's position on the matrix is re-evaluated continually as we verify new contracts, divestments, or policy changes. Your reporting directly impacts this score.
NICE Ltd is an Israeli software company whose products run government call centres, bank financial-crime screening and police evidence systems worldwide. On 19 July 2024 the International Court of Justice, the United Nations' principal court, found Israel's continued presence in the occupied Palestinian territory unlawful. NICE told the United States securities regulator that it is "prohibited from transferring to third parties the know-how" developed with grants from the Israel Innovation Authority, an Israeli government agency, without its approval. Its largest recent wins are public bodies whose contracts are published and re-tendered: more than 40,000 UK Department for Work and Pensions agents work on its platform. Genesys, Five9 and Talkdesk sell the same thing, so the pressure that works is procurement.
Key Leverage Points
- Send the buyer NICE's own filing. NICE told the United States securities regulator that an Israel Innovation Authority research committee must approve before the know-how its Israeli state grants funded passes to a third party. On 26 January 2024 the International Court of Justice found a real and imminent risk to the right of Palestinians in Gaza to be protected from acts of genocide, and ordered Israel to prevent them. Write to the commercial leads at the Department for Work and Pensions, HM Revenue & Customs, British Transport Police and Nottinghamshire Police, and ask each to answer for that combination.
- Eight years is a long lock-in: ask about the exit now. HM Revenue & Customs' contract with Capgemini, built on NICE's platform, runs to 14 May 2034. Break clauses and data-portability terms are settled at the start, so ask for them in 2026, not 2033.
- No buyer can call this a sole-source dependency. Genesys, Five9 and Talkdesk bid for the same contact-centre contracts (alternatives). Where a procurement team says switching is impossible, name all three and ask for the analysis that ruled them out.
- Time the ask to the restructuring. NICE has been selling Actimize, its financial-crime division, since November 2025; five bidders advanced to a second round around a $2.5 billion minimum, and no sale has been announced. A company selling its most profitable division is unusually sensitive to a customer raising this in public.
- Ask US corrections agencies which analytics scan their prison calls. AFSC's Investigate database records NICE's Nexidia audio-analytics software scanning prison telephone recordings and building watchlists, through the prison telecoms firms ViaPath Technologies and ICSolutions. Sheriff's offices and state departments of correction buy that service and can name the vendor at renewal.
Evidence Summary
NICE sold the two divisions that made it a surveillance company. In 2015 its Cyber and Intelligence unit, which supplied communication-intelligence tools to law enforcement and intelligence agencies, went to Cyberbit, a newly formed Elbit Systems subsidiary. Its physical security video business went to Battery Ventures, became Qognify and has belonged to Hexagon AB since 2023 (timeline). What remains is a $2,945.4 million software company with 9,626 staff: CXone Mpower for contact centres, Actimize for financial crime, and a public safety line its own annual report says helps "improve criminal justice evidence management".
A Form 20-F is the annual report a non-US company listed on a US stock exchange files with the Securities and Exchange Commission. NICE's for 2025 records grants from the Israel Innovation Authority, the Israeli government agency that funds industrial research. The company states that it is "prohibited from transferring to third parties the know-how developed with these grants" without the prior approval of an Authority research committee, "which approval may be conditioned upon payment(s) to the IIA". The filing lists "Israel's Minister of Defense" among its export-control authorities, alongside those of the United States, the European Union and the United Kingdom (sources).
The Department for Work and Pensions began migrating more than 40,000 agents onto CXone Mpower in June 2025, delivered by the NICE partner Route 101. In April 2026 HM Revenue & Customs awarded Capgemini about £500 million to rebuild its contact centre on the same platform, running to 2034. British Transport Police adopted NICE Investigate in May 2022 and Nottinghamshire Police in June 2022; the company says UK forces have run more than four million cases through it. In the United States, AFSC's Investigate database records police deployments in Las Vegas, New York City, Seattle and Washington DC, and that NICE's NiceVision prison video product was discontinued in 2015.
Engagement Strategy
There is no consumer route to NICE. Three audiences hold or fund the contracts.
- Government departments and police authorities. Ask in writing whether the body holds, or intends to hold, any contract involving NICE (CXone, Actimize, NICE Investigate or Evidencentral) when it expires, and what human rights due diligence preceded the award (letter tool). A "no" is worth recording for the next tender.
- Banks and their regulators. Around 750 financial organisations run Actimize. Compliance and procurement teams can put the same questions, and whichever bidder buys the division inherits the answers.
- Staff and unions inside the buyers. People working at the departments and forces named here can raise it internally, which a supplier cannot answer with a press statement.
Evidence & Sources
Verified sources including NGO reports, regulatory filings, and primary documents. Use these to substantiate your correspondence. Entries marked First-hand were reported directly to this site and are published without identifying the source.
Q2 2026 revenue of $782.3 million, up 7.6%, with cloud revenue of $609.0 million up 12.6% and GAAP net income of $83.2 million. AI annual recurring revenue reached $362 million, 15% of cloud revenue. Cash and short-term investments were $354.7 million at 30 June 2026 with no outstanding debt. Full-year revenue guidance was reiterated at $3,170-$3,190 million and non-GAAP EPS guidance raised to $11.06-$11.26. The most recent results available at the date of this update.
Open sourceFive bidders advanced to the second round after non-binding offers around a $2.5 billion minimum valuation: Advent International, Veritas Capital, New Mountain Capital, Stone Point Capital and SymphonyAI. The second round was expected to conclude by the end of Q2 2026. The article notes the absence of audited financial statements for Actimize limited financing options for some strategic bidders, and puts NICE's valuation at about $7.7 billion. No sale had been announced at the date of this update.
Open sourceHM Revenue & Customs awarded Capgemini a contract worth about GBP 500 million, or GBP 600 million including VAT, running from 15 May 2026 to 14 May 2034 with an optional two-year extension, covering product licensing, service design, implementation, run and support services for a contact-centre transformation on NICE's CXone platform. Reported as the second major UK government CCaaS win for NICE in two years, after the DWP deployment. NICE is the platform vendor, not the prime contractor.
Open sourceThe primary document for this page. Records that NICE is 'a company limited by shares organized under the laws of the State of Israel' with offices at 13 Zarchin Street, Ra'anana; that it had 9,626 employees worldwide at 31 December 2025, up 10.3%; and that its Ra'anana headquarters occupies approximately 148,000 square feet against 60,000 in Hoboken, 10,000 in London and 5,600 in Singapore. On state support it states that the company benefits from 'local tax benefits, including grants from the Israel Innovation Authority (formerly known as the Office of the Chief Scientist of the Ministry of Economy) of the State of Israel', that to be eligible it must meet the conditions of 'Special Preferred Technology Enterprise' and 'Preferred Technology Enterprise' status, and that it is 'prohibited from transferring to third parties the know-how developed with these grants without the prior approval of an IIA research committee, which approval may be conditioned upon payment(s) to the IIA'. Failure to meet the conditions could require repayment 'together with interest and penalties and in certain circumstances may lead to criminal charges'. On export control it states the company is subject to regulations 'in countries from which we export goods and services, including the United States, Israel, the European Union and the United Kingdom', and names 'Israel's Minister of Defense' among the authorities that have changed and may again change those rules. Its own history section records that from 1991 the company added 'solutions for Public Safety and Justice sectors' and describes its purpose today as including to 'improve criminal justice evidence management'.
Open sourceFull-year 2025 revenue of $2,945.4 million, up 8%, with cloud revenue of $2,238.4 million up 13%, operating income of $645.8 million, net income of $612.1 million and fully diluted EPS of $9.67. Q4 revenue was $786.5 million. Cash and short-term investments stood at $417.4 million at 31 December 2025 with no outstanding debt, and operating cash flow for the year was $716.5 million. Guidance for 2026 is revenue of $3,170-$3,190 million. Scott Russell is quoted as chief executive.
Open sourceReports that NICE engaged Goldman Sachs and J.P. Morgan to sell its Actimize financial-crime division, in order to fund its pivot to AI-driven customer service after the Cognigy acquisition. Records that Actimize generated $453.5 million of revenue in 2024, 16.6% of the group total, and $158.3 million of operating profit, 29% of the total; that NICE held $667 million of cash at the end of Q3 2025; and that the shares had fallen around 35% since late 2024, with market value down to about $6 billion from a 2022 peak near $20 billion.
Open sourceThe Commission concluded that Israel has committed genocide against Palestinians in the Gaza Strip, finding that four of the five acts of genocide defined in the Genocide Convention were committed. The finding is confined to Gaza.
Open sourceThe Commission concluded that Israel has committed genocide against Palestinians in the Gaza Strip, finding that four of the five acts of genocide defined in the Genocide Convention were committed. The finding is confined to Gaza.
Open sourceNICE completed its acquisition of the German conversational and agentic AI company Cognigy on 8 September 2025 after regulatory approvals. The 2025 Form 20-F records final consideration of $887.3 million for Cognigy plus a further acquisition for $36.5 million. NICE states the combined platform serves over 25,000 clients globally. Establishes the capital pressure that prompted the Actimize sale.
Open sourceThe UK Department for Work and Pensions is modernising its contact-centre infrastructure on NICE's CXone Mpower platform, supporting more than 40,000 agents across phone and digital channels, delivered by the NICE partner Route 101. The deployment is described as a UK-sovereign Citizen Experience Platform hosted in a UK-based cloud environment, migrating DWP from legacy on-premises systems. The contract value was not disclosed.
Open sourceThe International Court of Justice found Israel's continued presence in the occupied Palestinian territory unlawful, and set out the obligations of states and the consequences for economic and trade dealings that entrench it. This is the framework within which an Israeli-incorporated company operating and employing at scale in Israel is assessed on this site.
Open sourceDescribes NICE as 'an Israeli surveillance technology company that sells voice recording, video, and other surveillance tools to US police departments and prisons'. Documents its Nexidia AudioFinder audio-analytics software being used to scan prison telephone recordings and build watchlists, through the prison telecoms firms ViaPath Technologies and ICSolutions; police deployments in Las Vegas, New York City, Seattle and Washington DC; and $2.5 million spent by the Maricopa County Sheriff's Department in 2017. The same entry records that its NiceVision prison video surveillance product, formerly in 56 prisons, was discontinued in 2015. Page dated 12 July 2024 and live at the date of this update.
Open sourceInternational Court of Justice found a real and imminent risk to the right of Palestinians in Gaza to be protected from acts of genocide, and ordered Israel to prevent them. The Court made no finding on the merits of the genocide claim; the order's significance for suppliers is that it puts them on notice of a duty of prevention.
Open sourceInternational Court of Justice found a real and imminent risk to the right of Palestinians in Gaza to be protected from acts of genocide, and ordered Israel to prevent them. The Court made no finding on the merits of the genocide claim; the order's significance for suppliers is that it puts them on notice of a duty of prevention.
Open sourceCampaign profile setting out NICE's founding by former Israeli military intelligence personnel and the applications of its surveillance technology. Retained from the previous version of this page; the page returned an access error when checked on 6 August 2026.
Open sourceNottinghamshire Police deployed NICE Investigate, the company's cloud digital evidence management product, eventually serving more than 3,200 officers and staff. The force reported faster suspect remand rates from obtaining CCTV electronically from businesses and sharing evidence digitally with prosecutors. Establishes, with the British Transport Police release, that NICE's criminal-justice products are embedded in UK policing.
Open sourceBritish Transport Police deployed NICE Investigate across England, Scotland and Wales. The company describes the product as ingesting data from records management systems, computer-aided dispatch, body-worn video, 999 emergency call audio, mobile phone and forensic sources, and sharing evidence electronically with the Crown Prosecution Service. BTP reported reducing CCTV evidence retrieval from days to hours, with 90% of required footage obtained digitally.
Open sourceThe clearest account of what NICE divested. Its Cyber and Intelligence division, which 'offered communication intelligence tools for law enforcement and intelligence agencies' and generated revenue in the high tens of millions in 2014, went to Elbit Systems for up to $157.9 million. Its physical security division, which provided video surveillance technologies, went to Battery Ventures for up to $100 million. Then chief executive Barak Eilam described both as businesses that 'did not fall within the parameters of our more synergetic, primary businesses'. Both closed in the third quarter of 2015. Conduct of the divested units after 2015 is not attributable to NICE.
Open sourceCompany filing on the sale of the Cyber and Intelligence business unit to Elbit Systems for approximately $158 million. Retained from the previous version of this page.
Open sourceElbit Systems' announcement of the acquisition for up to $157.9 million - $117.9 million in cash at closing plus up to $40 million in earn-out. The acquiring entity was CYBERBIT Ltd, an Elbit subsidiary newly established to consolidate its cyber activities, and the division's employees transferred to CYBERBIT. Elbit later reduced its holding in Cyberbit to a minority stake following a $70 million investment by Charlesbank Capital Partners in May 2020. Establishes precisely which business left NICE, to whom and when.
Open sourceIsraeli business profile of NICE's co-founder. Records that the company was established in 1986 by 'a group of former IDF engineers who, while in uniform, had worked as a team, under the leadership of David (Didi) Arzi', and that 'Nice's early years were still spent in uniform, as subcontractor for military industries', with revenue from those defence projects financing research into civilian applications. The article does not mention Unit 8200; the widely repeated Unit 8200 attribution is not established by this source.
Open sourceUpdates & Milestones
- Q2 2026 results
Revenue of $782.3 million, up 7.6%, with cloud revenue of $609.0 million and GAAP net income of $83.2 million. AI annual recurring revenue reached $362 million, 15% of cloud revenue. Cash stood at $354.7 million with no outstanding debt, and full-year EPS guidance was raised.
- Five bidders shortlisted for Actimize at around $2.5 billion
Advent International, Veritas Capital, New Mountain Capital, Stone Point Capital and SymphonyAI advanced to the second round of the Actimize sale after non-binding offers around a $2.5 billion minimum. No sale had been announced at the date of this update.
- HMRC contact centre awarded to Capgemini on the NICE platform
HM Revenue & Customs awarded Capgemini a contract worth about GBP 500 million, running 15 May 2026 to 14 May 2034 with an optional two-year extension, to transform its contact centre on NICE's CXone platform. The second major UK government contact-centre win for NICE in two years.
- 20-F discloses Israeli state tax status and research grants
The annual report for 2025 records that NICE holds Special Preferred Technology Enterprise and Preferred Technology Enterprise tax status and grants from the Israel Innovation Authority, that it is prohibited from transferring the know-how developed with those grants without prior IIA approval, and that its products are subject to export-control rules set by, among others, Israel's Minister of Defense. It reports 9,626 employees worldwide and a Ra'anana headquarters of approximately 148,000 square feet.
- 2025 results: $2.95 billion revenue, $489 million of buybacks
NICE reported full-year 2025 revenue of $2,945.4 million, up 8%, with net income of $612.1 million, diluted EPS of $9.67 and free cash flow of $623 million, of which $489 million was returned through share repurchases. The shares had nonetheless fallen around 42.5% over the year.
- Actimize put up for sale
Calcalist reported that NICE had engaged Goldman Sachs and J.P. Morgan to sell Actimize for $1.5-2 billion. Actimize contributed 16.6% of 2024 revenue but 29% of operating profit. NICE held $667 million of cash at the end of Q3 2025 and its market value had fallen to about $6 billion from a 2022 peak near $20 billion.
- Cognigy acquisition closes for $887.3 million
NICE completed its acquisition of the German conversational and agentic AI company Cognigy, the largest deal in its recent history, folding Cognigy's AI agents into CXone. The purchase drained cash and set up the decision to sell Actimize.
- UK Department for Work and Pensions moves 40,000 agents onto NICE
DWP began migrating from legacy on-premises systems to NICE's CXone Mpower platform, supporting more than 40,000 agents across phone and digital channels, delivered by the NICE partner Route 101 and hosted as a UK-sovereign Citizen Experience Platform. The contract value was not disclosed.
- Barak Eilam retires as chief executive
Barak Eilam stepped down after more than ten years as chief executive and 25 years at NICE. Scott Russell, previously a member of SAP's Executive Board and its Global Chief Revenue Officer, was appointed to succeed him with effect from 1 January 2025.
- Qognify passes to Hexagon AB
Battery Ventures agreed to sell Qognify - the former NICE physical security division - to the Swedish group Hexagon AB, which folded it into its Safety, Infrastructure and Geospatial division after US foreign investment clearance in March 2023. The former NICE video surveillance business is now two owners removed from the company.
- British Transport Police and Nottinghamshire Police adopt NICE Investigate
British Transport Police deployed NICE Investigate across England, Scotland and Wales, and Nottinghamshire Police followed for more than 3,200 officers and staff. NICE describes the product as ingesting records management, computer-aided dispatch, body-worn video, 999 call audio, mobile phone and forensic data, and sharing evidence electronically with the Crown Prosecution Service.
- Evidencentral and the digital evidence business
NICE builds out Evidencentral, its cloud platform for police digital evidence, alongside NICE Inform and NICE Investigate. The company says UK police forces have managed more than four million cases through NICE Investigate, and that around 5,500 UK businesses have registered CCTV cameras with the platform.
- Acquires inContact and moves to the cloud
The acquisition of inContact gave NICE one of the first fully integrated cloud contact-centre platforms, the basis of what became CXone and later CXone Mpower - the product now sold into government contact centres.
- Sells its lawful-interception and video-surveillance divisions
NICE divested two business units for $258 million. The Cyber and Intelligence division, which sold communication-intelligence tools to law enforcement and intelligence agencies and earned revenue in the high tens of millions in 2014, went to Elbit Systems' newly formed subsidiary Cyberbit for up to $157.9 million. The physical security video business went to Battery Ventures for up to $100 million and was renamed Qognify. Conduct of either business after 2015 is not attributable to NICE.
- Enters public safety, justice and financial-crime software
The company was renamed NICE-Systems Ltd on 14 October 1991 and, on its own account, shifted to the customer service market while 'adding solutions for Public Safety and Justice sectors'. It listed on NASDAQ in 1996 and on the Tel Aviv Stock Exchange in 1991. In 2007 it acquired Actimize, moving into financial crime and compliance analytics sold to banks and government regulators.
- Founded by former IDF engineers, working for military industries
NICE was founded as Neptune Intelligent Computer Engineering Ltd by a group of former IDF engineers who had worked as a team in uniform under David (Didi) Arzi. Globes records that the company's 'early years were still spent in uniform, as subcontractor for military industries', with that revenue financing its research into civilian applications.